Versand
Shipping Policy
1. Order Processing:
-
All orders are processed within [2-4] business days.
-
Custom-made items may take additional time due to the nature of the product. Please allow up to [2-3] additional business days for production.
-
Orders are not shipped or delivered on weekends or holidays.
2. Shipping Rates & Delivery Estimates:
-
Shipping charges for your order will be calculated and displayed at checkout.
-
Delivery estimates will vary based on the shipping method selected and the destination.
European Countries
|
Shipping method |
Delivery time |
Sizes/Type |
First item |
Additional item |
|
Standard |
5 - 10 business days |
All |
EUR 7.01 |
EUR 2.24 |
United States
|
Shipping method |
Delivery time |
Sizes/Type |
First item |
Additional item |
|
Standard |
5 - 15 business days |
All |
EUR 16.37 |
EUR 13.10 |
Germany
|
Shipping method |
Delivery time |
Sizes/Type |
First item |
Additional item |
|
Standard |
2 – 5 business days |
All |
EUR 4.95 |
EUR 2.24 |
Czech Republic
|
Shipping method |
Delivery time |
Sizes/Type |
First item |
Additional item |
|
Standard |
2 – 5 business days |
All |
EUR 5.42 |
EUR 2.24 |
United Kingdom
|
Shipping method |
Delivery time |
Sizes/Type |
First item |
Additional item |
|
Standard |
5 – 15 business days |
All |
EUR 7.29 |
EUR 2.24 |
Ireland
|
Shipping method |
Delivery time |
Sizes/Type |
First item |
Additional item |
|
Standard |
5 – 15 business days |
All |
EUR 7.29 |
EUR 2.24 |
Northern Europe / EFTA States
|
Shipping method |
Delivery time |
Sizes/Type |
First item |
Additional item |
|
Standard |
5 – 15 business days |
All |
EUR 9.73 |
EUR 2.24 |
Canada
|
Shipping method |
Delivery time |
Sizes/Type |
First item |
Additional item |
|
Standard |
5 – 15 business days |
All |
EUR 16.37 |
EUR 13.10 |
Australia
|
Shipping method |
Delivery time |
Sizes/Type |
First item |
Additional item |
|
Standard |
10 – 30 business days |
All |
EUR 20.59 |
EUR 9.35 |
Rest of World
|
Shipping method |
Delivery time |
Sizes/Type |
First item |
Additional item |
|
Standard |
10 – 30 business days |
All |
EUR 14.03 |
EUR 9.35 |
*Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take additional 7 – 12 business days.
3. Shipping Confirmation & Order Tracking:
-
You will receive a shipping confirmation email once your order has been shipped, including your tracking number.
-
The tracking number will be active within [few] hours.
4. International Shipping:
-
We offer international shipping to select countries. Shipping charges and delivery estimates will vary based on the destination.
-
Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
5. Shipment Delays:
-
Shipping delays can occasionally occur due to unforeseen circumstances (e.g., weather, carrier issues).
-
If there will be a significant delay in shipment of your order, we will contact you via email or phone.
6. Damaged or Lost Packages:
-
If your package arrives damaged, please contact us immediately with your order number and photos of the damage. We will work with you to resolve the issue.
-
If your package is lost, please contact the shipping carrier directly with your tracking number. If you require further assistance, please reach out to our customer service team.
7. Incorrect Addresses:
-
We are not responsible for orders shipped to incorrect addresses provided by the customer. Please double-check your shipping address before completing your purchase.
8. Contact Us:
-
For any questions or concerns regarding your shipping, please contact our customer service team at Rizov Custom Creations.